![]() ![]() The problem began right after the July windows update in which windows changed the default settings so you have to have administrative privileges for your printer. I've literally spent days upon days in attempt to fix this & have tried trying everything that I've seen suggested with no luck. If you continue to get this message, contact HP. There is a problem with the printer or ink system. Business PCs, Workstations and Point of Sale Systemsīeginning after the July Microsoft Windows update ("Printernightmare" problem began) my HP Photosmart 6510 e-All-in-one Printer-B211a began not working and started receiving the following message in the display on the printer:.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Take care now and have a splendid week ahead. If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up " button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. Please perform all these steps patiently as it is critical to resolving the issue. If the unit is under warranty, the manufacturer’s warranty should take care of it for you. They will be happy to assist you immediately. Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.Once completed click the 'Show Options' icon on the bottom right.Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.Next, enter your HP model number on the right. Once the support page opens please select the country in which you're located.HP Technical Support can be reached by clicking on the following link: It is suggested to get the printer replaced. Replacing the printhead may cost the price of a replacement printer without any guarantee that it would fix the issue. I am also trying to save you some money here. I am being honest about it without beating around the bush by keeping your best interest in mind. So the only option left now would be is to contact HP phone support to get the printer replaced as its hardware is faulty. Replacing the ink cartridge also did not help. You’ve gone through the process of cleaning printheads also and that has not changed things much. It looks like you’ve tried every possible troubleshooting step under the sun and it still does not seem to work even after printing the print quality report. Did this happen after a power outage or surge?.To assist you with accurate information I would require more information regarding this: Superb description, brilliant troubleshooting and terrific observations made before posting. I reviewed the case regarding issues with magenta not working even after replacing the ink cartridge. Business PCs, Workstations and Point of Sale Systems. ![]() ![]()
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